Paid plan, but denied customer service
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i have a paid plan, and i have received multiple emails saying i need to spend 5 minutes updating information to continue receiving payouts. AI denies customer service saying i do not have a paid plan but i have wordpress receipts for $359 accessible on my bluehost account. Bluehost customer service cannot help. Do i just cancel my site and start new with a new provider that is accessible?
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This isn’t BlueHost. This is the host WordPress.com where you have created this new account a few hours ago. You need to log out from here and log back in to your site using your original credentials not the password you used here. Cancelling here won’t help you get somewhere else.
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Hi @jesssharpens,
It looks like your site is using the self-hosted WordPress.org version and is hosted with Bluehost. Since this isn’t a WordPress.com account, we don’t have access to your hosting or billing details. You can see the difference between WordPress.org and WordPress.com here:
https://wordpress.com/support/com-vs-org/
Regarding the emails you’ve been receiving about payouts and updating information, the best next step is to contact Bluehost support directly. They manage your hosting and related services, and they’ll be able to verify your plan, confirm your payments, and guide you on any updates needed.
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@jesssharpens I am in the same boat as you. @adusman402 why is nobody from WordPress responding to my forum or request for help?
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