Paid plan help after cancellation

  • Unknown's avatar
    zianfang3 · Member ·

    I recently canceled my paid business plan and was refunded, however it made my plan go back to the free version when I initially had the premium plan that I had paid $96/year for. I don’t see why I would have to upgrade again to premium as I had already paid for it prior. I had only tried business plan for less than 14 days.  I would like to go back to the premium plan or the business plan. Please help me fix this issue. 

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Taking a look at your account, you’re correct! We should have reverted you back to the Premium plan, so I went ahead and restored that for you with your original expiration date of 2023-11-04.

    You may also see a separate email showing this plan being added to your account.

    I hope that helps! Let us know if you have any questions or need help with anything else.

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