Paid Premium Plan

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  jackiel1954 · Member · Mar 28, 2023 at 7:43 pm

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  On February 23, 2023 I paid $96.00 it was charged to my Capital One card for the premium paid plan. I was not sent a receipt for payment and I don’t have access on my dashboard. Is the way you do business with people? I would like for you to explain to me.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Mar 28, 2023 at 10:41 pm

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

  Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

  Once you are connected to the correct account we are happy to help you with managing your upgrades. Thanks!