Paid Services Issue located account

  • Unknown's avatar
    kennethwong444395388 · Member ·

    My credit card is attached to an account I can not find. I need to cancel the plan. How do I go about resolving this issue?

    I’ve been charged on my credit card for Jetpack services and I am unable to located the account that my credit card is attached to.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    I noticed that you sent an email regarding the transaction information, but it seems that it was mistakenly directed to WordPress.com support. Not to worry! I’ve already notified Jetpack support about this issue, and they will review your message and get back to you. Since it’s currently Sunday, it might take until tomorrow for them to respond, but rest assured, they will be in touch.

    Thank you for reaching out, and please let me know if there’s anything else I can assist you with!

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