Paid site and its saying free Want to Cancel
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my url is https://loricheever.wordpress.com/
This should be a paid premium site. I haven’t been able to get on it only showing free version and all my site content on my paid site is missing. I am paying for absolutely nothing & just got charged yet again please refund my money asap thank you
Plus you need a phone number to contact people! Ridiculous -
I think you’re mixing up two different sites and two different accounts. You’re logged in to the loricheever account where you can reach the .wordpress.com site.
Log out here and log back in with the username lcheeverva and correct password to reach your other .com site.
https://wordpress.com/forums/users/lcheeverva/ -
You started your site https://loricheever.wordpress.com/ in Juni 2017 but you never added any content.
I guess your paid site is connected to another account of yours. What is the URL of your paud site? -
@loricheever, I agree with our volunteers. I don’t see any paid upgrades on this account, so my guess is that you’ve got another account. Can you log out and log in with the account associated with that site? It should be the email address that gets renewal reminders and what not.
If you can’t find that, can you go to wpchrg.com to look up the payment? You can also reach out directly to billing from there.
By the way, accounts with paid upgrades are able to access support directly at https://wordpress.com/help/ . So once you’re logged into the right account, while you won’t reach a call center, you will be able to find fast, direct help.
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