paid site not online

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  paulrevere1787899081775 · Member · Jun 30, 2018 at 4:38 am

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  upgraded to $48 plan but website did not go live when transaction completed.

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  vishalmukadam · Member · Jun 30, 2018 at 5:33 am

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  Hi there,

  Can you please go to “My Sites” option which is on the upper right corner of your screen,
  click on the site which you’ve upgraded for, and choose the site which you’ve upgraded for and then click on the “Plans” tab and you’ll be able to see the plan which you’ve chosen to upgrade for.

  If you’ve upgraded you should be able to see the “Free domain credit” notification, are you able to?
  Just click on that prompt and follow the instruction on this page

  Register a New Domain

  And if your upgrade is successful, you’ll also have access to our live chat support:
  https://en.support.wordpress.com/live-chat/

  Hope this helps!

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  gemmacevans · Member · Jun 30, 2018 at 10:29 am

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  Hi paulrevere1787899081775,

  The account you are contacting us from hasn’t purchased an upgrades, so it looks like you have more than one account. Can you send a link to the site you purchased a plan for?

  Please don’t post any transaction IDs here, a link to the site is the only information I need for now.

  Thanks!