Paid subscription

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  douglaskirwan · Member · Mar 11, 2024 at 11:21 pm

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  Hi there,

  I cancelled my subscription in 2022, and I recently got charged $33.06 for a domai registration.

  I don’t believe I should have been charged this, and would like a refund.

  Additionally, after clicking ‘manage subscriptions’, there is no option for me to cancel any further subscription, leading me to believe this is an error on your side as I don’t have any active subscriptions.

  Please could you reply to me ASAP about why I was charged this, and when the refund will likely be returned to my account, with assurance this won’t happen again.

  Thanks very much,
  Douglas Kirwan

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Mar 12, 2024 at 8:23 am

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  Hi there!

  I checked your account, but I don’t see any recent payments. If you believe you were charged by us, you must have a different WordPress.com account where the transaction occurred.

  Could you please enter the charge details on https://wpchrg.wordpress.com to see what it was for? You’ll also be able to submit the details to our billing team to review. They will get back to you via email to help you with this further.

  Thanks!

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  fdiaz0093 · Member · Apr 20, 2024 at 4:03 pm

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  Why?… they made a charge that I did not authorize, I want my money back because I don’t even use WordPress so I want my refund and cancel that subscription

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  helper-heroponriki · Member · Apr 26, 2024 at 1:23 pm

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  @fdiaz0093, it appears that both your WordPress.com Starter plan and domain purchases were canceled and refunded on the same day of purchase, which was April 20, 2024. Keep in mind that it might take up to 10 business days for your bank to process the refund. If you haven’t seen the refund reflected in your account after this period, please don’t hesitate to reach out again.

  For anyone else finding this thread and if you’re facing a similar issue and need assistance, we kindly ask you to create your own thread. This will enable us to verify your account details and provide you with the best possible help. Simply follow this link to create a new thread: https://wordpress.com/forums?new=1

  Thank you so much for your cooperation! We’re here to support you.