Paid subscription twice

  • Unknown's avatar
    writerbakes · Member ·

    Hello,

    I didn’t remember upgrading my card before the auto-pay was applied, so I did that and noticed the expiration date on the card on file showed that it was up-to-date.

    So I paid my subscription twice, which I certainly didn’t want to do! Can you cancel that, please? Or is it better to dispute the one charge?
    Thanks, sorry about that.
    Been a long few months.
    Suzette B

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It looks like you canceled the plan and got refunded. Since the original automatic renewal was not refunded, I’ve restored the plan for you. With all said and done, your subscription is now valid for one more year, and your second payment was refunded. You can see the refund receipt at https://wordpress.com/me/billing

    To turn on auto-renewal again, please click here and click “Add Payment Method” to add your card details.

    Feel free to let us know if there’s anything else you need and we’ll be happy to help.

  • Unknown's avatar
    writerbakes · Member ·

    Aisajib,

    Thank you for that! Sigh of relief.

    I am curious about a pop-up on my plans page: “You have (amount) of pro-rated credits available from your current plan. Apply those credits towards an upgrade before they expire.” What does that mean?

    Suzette

  • Unknown's avatar
    writerbakes · Member ·

    (Also I didn’t know my domain would be published on this thread; I thought it would be automatically hidden. Is that possible to do?)

  • staff-totoro · Staff ·

    Hi there,

    I am curious about a pop-up on my plans page: “You have (amount) of pro-rated credits available from your current plan. Apply those credits towards an upgrade before they expire.” What does that mean?

    It can sometimes be the case that a site owner will upgrade to one plan, then realize at some point that they might need features from a higher-level plan. The Premium plan comes with chat support and added design tools, for example.

    In cases like that, rather than pay the full price for the more expensive plan (even though you have already paid us for the one you have) we instead “credit” that remaining value to the new plan.

    Essentially you pay a discounted price, and we don’t charge you the full price. :)

    Also I didn’t know my domain would be published on this thread; I thought it would be automatically hidden.

    When contacting us for help, under your Personal plan you should see the option to contact us via email rather than here in our forums. Regardless I hope we were able to help and that you will be comfortable posting here again if you wish.

    Thanks!

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