Paid Upgrade Not Showing Up on Account

  • Unknown's avatar
    ladyhamiltonclub · Member ·

    Paid upgrade is not showing on the account.

    Who to contact?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-zinnia · Staff ·

    Hello –

    Looking at the account I do not find any active upgrades or purchases. I do see that y’all used to have a premium plan. It has since expired. You’ll be able to add that again from here:

    Please write back with any other questions or if more help is needed.

  • supernovia · Staff ·

    @ladyhamiltonclub I just want to add, if you had bought a plan more recently, there’s a chance it’s under another account. You should be able to log out, then log in using the email address that has a receipt. Or if the previous plan has indeed expired, you’re welcome to purchase again. Please let us know if you need more assistance with this!

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