(Paid) Website, issue signing in to gain access to Customer Service
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This morning I came in and the website “Can’t Be Reached”. It isn’t our internet connection as all other sites are working. Because of this we can’t login to Word Press and access Customer Service to see what the issue may be.
Is there any other way to contact WP Customer Service or is there someone with some knowledge regarding this situation?
The blog I need help with is: (visible only to logged in users)
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Sorry to hear you’re having trouble accessing your website. Based on the information provided, it seems your website might not be hosted on WordPress.com, but rather on a different hosting provider using WordPress software.
For websites not hosted on WordPress.com, your first step should be to contact your hosting provider’s support team, as they can help diagnose any server or connectivity issues. They have direct access to your server and can check if there are any ongoing technical problems.
If you need help with WordPress software specifically, you can get support from the WordPress.org community forums at https://wordpress.org/support/forums/. The forums are full of knowledgeable volunteers who can help troubleshoot WordPress-related issues.
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Just to add to @carmochloe’s reply, it looks like your site is hosted at Sitegroud, so that’s where you’d need to request support.
If you’re having difficulty with your current host, you may be interested to know that, for a limited time, we’re offering free migrations to WordPress.com. People move to WordPress.com for many reasons, but common features people love include:
* Priority 24/7 support from our expert team
* Unrestricted bandwidth
* Super fast, global CDN with 28+ locationsYou can find out more about our plans here:
https://wordpress.com/pricing/
You can find out more about upgrading to WordPress.com here:
https://wordpress.com/support/request-a-free-migration/
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