Paiement automatique Paypal (???)

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  laurencesoler · Member · Nov 14, 2017 at 2:44 pm

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  Bonjour,
  j’ai reçu une notification d’un paiement Paypal automatique d’un montant de 35,88€ à WordPress.com. Je ne sais pas à quoi cela correspond d’autant que je n’ai reçu aucun mail. A qui s’adresser pour faire une réclamation ?
  Merci

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Nov 14, 2017 at 2:58 pm

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  Hi –

  I can help in English.

  There are not any charges made to this user account (laurencesoler). What site address is mentioned in the email?

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  laurencesoler · Member · Nov 14, 2017 at 3:25 pm

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  Oui, il n’y a pas de frais indiqué, c’est bien cela le problème; Car j’ai reçu la notification d’un paiement Paypal pour wordpress et je ne sais absolument pas ce que c’est.
  :((

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  staff-zinnia · Staff · Nov 14, 2017 at 3:52 pm

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  Which site does the email say that the charge was for?

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  laurencesoler · Member · Nov 14, 2017 at 4:03 pm

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  laurencesoler.wordpress.com

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  staff-zinnia · Staff · Nov 15, 2017 at 3:24 pm

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  laurencesoler.wordpress.com is connected to this account, which does not have a charge connected to it.

  My suggestion is to try and recover the account where the charge came from by entering the transaction id in this form: https://wordpress.com/wp-login.php?action=recovery

  Then, once you are in the correct account we will see the charge and can proceed with a refund if it is eligible.