panier

  • Unknown's avatar
    alexia120987 · Member ·

    Bonjour, je rencontre un problème sur mon site avec le panier. Sur ma page test je peux passer des commandes sans problème MAIS quand les clients veulent commander sur le site ils rencontrent plusieurs problèmes : 1) impossible d’ajouter plusieurs produits dans le panier, 2) à chaque fois qu’on ajoute un nouveau produit, le précédent s’efface ce qui ne laisse de place que pour un seul produit, 3) Impossible de valider la commande.

    Comment ça se fait que sur la page test de mon site tout va bien??

    J’ai fais les mises à jours de woo commerce, j’ai configuré tout comme il faut, mais rien ne fonctionne.
    Pouvez-vous m’aider à ce sujet le plus vite possible, ça fait depuis dimanche que j’essaye d’arranger la situation par tous les moyens. est ce que c’est un problème de code?

    D’avance, merci

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I used Google Translate to translate your message into English.

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

    If you’d prefer our world-class support, you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.

    If you don’t want to migrate to WordPress.com yet, we also recommend checking out Jetpack plans, which include essential features like automatic backups with one-click restores, automatic malware and security scanning, and video-uploading features. These are perfect for self-hosted WordPress.org sites, so feel free to check them out. :)

    Feel free to let us know if there’s anything else you need, and we’ll be happy to help. 

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