Parked Domain recovery

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  edouardoebankoli · Member · Sep 30, 2022 at 12:51 pm

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  I canceled my domain purchase without knowing the consequences and it got parked. I would Like to recover it. The domain URL is grainecongolaise.com

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 30, 2022 at 3:37 pm

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  Hi there,

  I see that there were two domains under your account that were deactivated, grainecongolaise.com and lagrainecongolaise.com. Which one were you wanting to restore, or were you wanting to restore both?

  Let us know and we’ll send you a manual payment to repurchase the domain subscription and restore it for you. We only have a few days to restore the domain before it is released back to the public registry, so let’s see if we can get this restored for you. ASAP.

  Thanks!

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  edouardoebankoli · Member · Sep 30, 2022 at 4:45 pm

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  Hello thank you for your response, I would like to restore grainecongolaise.com

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  staff-doublebassd · Staff · Sep 30, 2022 at 6:18 pm

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  Hi there,

  I have sent a manual payment to your email for grainecongolaise.com. Once you purchase the domain subscription, please post in this thread and we’ll restore the domain for you.

  Thank you!

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  edouardoebankoli · Member · Sep 30, 2022 at 6:22 pm

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  Received and paid successfully

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  staff-blorbo · Staff · Sep 30, 2022 at 9:33 pm

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  Payment received, and grainecongolaise.com has been recovered!

  Please let us know if you need any further assistance!

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  edouardoebankoli · Member · Sep 30, 2022 at 9:37 pm

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  Thank you very much for recovering my domain. However, my website URL is still grainecongolaise.wordpress.com. When will my personal domain be activated?

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  staff-blorbo · Staff · Sep 30, 2022 at 9:49 pm

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  You will need a paid plan, any paid plan, to set the domain as your site’s primary address: https://wordpress.com/support/domains/set-a-primary-address/

  If you do purchase a plan for the site from https://wordpress.com/plans since all plans include a free domain for 1 year, please let us know and we’ll be happy to refund the $18 you just paid. :)

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  edouardoebankoli · Member · Sep 30, 2022 at 10:01 pm

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  The thing is I don’t want to lose the domain I just paid for. If I pay for a plan, I am going to lose this domain again like it just happened today. I received a coupon for a paid plan, I canceled my first purchase for the paid plan and that’s how I lost my domain. As I don’t want to lose this domain, kindly assist me to by a paid plan and not lose this domain again.

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  staff-ozmodiar · Staff · Sep 30, 2022 at 11:21 pm

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  Just don’t cancel anything and you’ll be fine. That was the source of the issue.

  Head here:

  https://wordpress.com/plans/grainecongolaise.wordpress.com

  …and choose a plan that suits you.

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  edouardoebankoli · Member · Oct 1, 2022 at 4:35 pm

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  Hello,

  I have purchased a plan how do we proceed with the first purchase refund?
  And I precise that I want to keep my domain grainecongolaise.com

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  aleone89 · Staff · Oct 2, 2022 at 9:00 am

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  Hello there,

  Excellent! As above, I’ve refunded the $18 for the domain so that you can make use of the free domain for a year perk.

  You should see the domain grainecongolaise.com as your primary domain.

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  edouardoebankoli · Member · Oct 2, 2022 at 9:07 am

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  Thank you so much you have been such a great help