Parse error

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  elijahcruzada · Member · Apr 14, 2017 at 2:39 am

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  I am unable to access my website due to a coding error. I found a plugin to fix it, but I am unable to download it due to the error. I tried downloading an FTP, but my computer is not capable. I downloaded an FTP app, but it requires a password, and I do not know it. What do I do?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 14, 2017 at 2:40 am

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  That is a wordpress.ORG software error.

  That site is not on our WordPress.COM servers and we cannot help you.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  That support is at http://wordpress.org/support/ The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  See also https://apps.wordpress.org/support/ for app support.