Part of my blog disappeared (free wordpress.com)
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https://mwjwest.wordpress.com/2017/04/16/easter/ no longer has content. I saw the expected content, within the last year. The rest of the free site looks good. Almost seems like wordpress.com lost the content? Any way to recover this or ask them? Thank you.
The blog I need help with is: (visible only to logged in users)
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Hello there,
Thanks for reaching out.
I can see the content in place. It looks like there’s a video playing on this page – should there be more content present?
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Thanks for your prompt response and interest.
Interesting, because that video was not there on the page just a few days ago when I first noticed the problem- there was basically nothing. There was also on that blog entry originally other content that has disappeared as best I remember, though I admit not remembering this video, https://www.facebook.com/SueGabrielson/videos/10154621944578562/?t=11 on Facebook. So on a page from over 5 years ago, content seems to be magically disappearing and reappearing?
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What browser are you using? Does it happen if you try a different browser? Are you using any browser extensions? Can you try disabling them and seeing if that changes things?
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The video appears when I use Firefox on a chromebook with linux or with a laptop running Ubuntu 20.04 LTS. The video does not appear on the google/chrome browser on either of those platforms. I haven’t checked on a Windows machine, but this difference is already interesting.
Also interesting, if I use wget to download just the html page, then view it in Firefox, the video does not appear.
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Of note, if you’re using privacy software or block items such as third-party cookies or social network tracking, it would appear that content would be missing.
On the page you linked, when I have Facebook tracking blocked, the page appears “blank” – that’s because that tracking block also blocks the video that’s hosted on Facebook’s servers.
If I disable that blocking software, the video shows up just fine:
The Linux operating system throws another wrinkle into things as I’m not familiar at all with how that OS sets up privacy or anti-tracking by default. The best way to test is to use an incognito window of the browser which should have any extensions and privacy settings disabled. Let us know if you can find a correlation there!
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Wow! What a great forum, this is great support you all give.
I tried a “private window” in Firefox, the content “disappears” to my surprise. I tried an incognito window in chrome, the content stays gone. My work around is to put a line in the window, that gives a link to the video, so in some browsers, they see the link alone, in other browsers they see the preview image of the video, and the link.
Hard for me to know precisely what the problem is, but life goes on. Hope this diagnosis so far helps anyone else with a similar problem. I am going to mark this resolved, though opinions may vary.
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Hi there,
To clarify, the video is visible in a standard browser window, but not in a private browser window?
Out of curiosity, is this behavior affected by whether you are logged into your WordPress.com account or not? I.e. if you log out of your WordPress.com account and visit https://mwjwest.wordpress.com/2017/04/16/easter/ as an anonymous visitor to the site, is the video not shown? If you log back into your WordPress.com account and then visit the same page are you able to see the video as normal?
Thanks for confirming.
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For Firefox in a normal window, the video _appears_ whether logged in or not.
Otherwise, it never appears:
For Firefox in a private window, the video is missing before login, and after login.For Chrome in a normal window, the the video is missing before login, and after login.
For Chrome in a private window, the video is missing before login, and after login.
EXCEPT (new information)
I do notice that the video appears ON MY ANDROID PHONE in chrome or Firefox… unloggedin. -
Gotcha. That is interesting, and at least seems to confirm our suspicion that the issue is with a specific device (your linux computer) and not an issue that occurs across all devices.
Focusing on Chrome for a second, does it help if you clear your cache and cookies? Since this is something we have trouble replicating on this end I’m hoping that clearing out both of those will help, thanks!
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On chromebrowser on linux OS, clearing my cache and cookies does not help.
The “linux” showing this problem is on two devices with chrome browser: a PC laptop running Ubuntu 20, AND a chromebook IdeaPad Flex 3 CB with the ChromeOS, which is not really straight linux- running the vanilla chrome browser… maybe you have a chromebook to try reproducing this?
I need linux on the Chromebook to get Firefox to run and show the page right. The linux is sort of sandboxed running with ChromeOS.
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Hi,
We’ll test that with our team on a Chromebook and update you here with our findings.
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