pass word reset not working

  • Unknown's avatar
    brka92 · Member ·

    Hello!

    I’m a little confused on my sites on WordPress.org vs WordPress.com…..I seem to have a site living on both – rebeccagreen.dance. I have having trouble logging into the site on my admin page…the email reset is not working.

    is there a way to reset my password?

    Thanks!

    The blog I need help with is: (visible only to logged in users)

  • senff · Staff ·

    It appears that rebeccagreen.dance is not a site that’s hosted with us at WordPress.com, but a self-hosted WordPress(.org) site, hosted on HostGator.

    We don’t have access to their servers, so we’re unable to look into your account, or look into your site’s settings. We are only able to do that for sites that are hosted with us at WordPress.com.

    A good explanation of the differences between our sites at WordPress.com and self-hosted sites can be found here:

    WordPress.com vs. WordPress.org

    If you need support for a self-hosted WordPress site, please check:
    https://wordpress.org/support

    You can find the WordPress.org support forum at:
    https://wordpress.org/support/forums/
    It has many knowledgeable and helpful volunteers who will be able to help you, or at least point you in the right direction.

    Specific to your question, you might find some helpful information here:
    https://codex.wordpress.org/Resetting_Your_Password

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