password

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  albertmongillo2 · Member · Jan 17, 2018 at 9:58 pm

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  Was chatting with Moses to get sidebar back which dissapeared. He said password didnt work, but it does for me. He had me do a generated reset, then took enom info and said for 30 buck he will fix what was not broken. Now I’m locked out. Not sure why and what to do. any ideas? I was nervous from the outset my password will be lost and now the generated one doesnt work??thanks

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  timethief · Member · Jan 17, 2018 at 10:04 pm

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  Hi there,

  I do not know who Moses is. I do know that your username https://en.forums.wordpress.com/profile/albertmongillo2 is linked to http://www.kathrynlustigmongillo.com/

  Is that the site you are referring to?

  kathrynlustigmongillo.com is hosted by eNom, Incorporated
  Name Servers:
  dns5.name-services.com
  dns4.name-services.com
  dns2.name-services.com
  dns3.name-services.com
  dns1.name-services.com

  This is the support forum for those who have the WordPress.COM free plan on their sites. All sites with upgraded plans include access to live chat support. https://en.support.wordpress.com/live-chat/ https://wordpress.com/help/contact

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support.

  The wordpress.ORG login link is here https://login.wordpress.org/

  If you do not have an account yet then click Create an account https://login.wordpress.org/register/

  If you have lost an account password click the Lost password link? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  albertmongillo2 · Member · Jan 17, 2018 at 11:31 pm

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  Yes, thats me, can’t get back in, any ideas, thanks

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  fstat · Staff · Jan 18, 2018 at 7:59 am

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  Hi there,

  As @timethief already said, since your site kathrynlustigmongillo.com is not hosted here at WordPress.com we have no authority over it and therefore we cannot help you recovering access to it.

  I suggest contacting your hosting provider (ENOM) and the person (Moses) who charged you to get that fixed.