Password

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  bbzpjs · Member · Mar 8, 2018 at 12:03 am

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  I carry out the password recovery routine and click the link in my email. But the link takes me to the log-in page where it says “your link appears to be broken” or similar

  So – although I complete the steps to recover the email I am still locked out. Can you advise me?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 8, 2018 at 2:18 am

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  Hi there,
  Your site is not hosted by WordPress.COM on our servers so we cannot help and our password recovery will not work for it..

  simmondsassociates.co.uk is hosted by NameCheap
  Name Servers:
  dns2.namecheaphosting.com
  dns1.namecheaphosting.com

  To get hosting support contact your web host and to get software support post to wordpress.ORG support.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  bbzpjs · Member · Mar 8, 2018 at 4:27 pm

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  Thank you timethief! Very helpful and sorry to have got mixed up in the wrong forum.

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  timethief · Member · Mar 8, 2018 at 10:54 pm

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  No problem and best wishes.