Password

  • Unknown's avatar
    crucejoshua · Member ·

    I forgot my new password, and the link that was sent too my email is not allowing me too reset it? Also, my wordpress is not active? I have a2 hosting, but I am not able too access it through wordpress? Therefore nobody can see my website unless I send them the link myself. Basically I’m not getting any traffic too my site besides me sending my link out.

  • staff-mckluskey · Staff ·

    Hi there!

    To clear up any further confusion, there is WordPress.com and WordPress.org, and they are two different entities.

    We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

    You can find more details about WordPress.com and WordPress.org on this support page:

    https://wordpress.com/support/com-vs-org/

    If you host your site with A2 Hosting, we have no control over it and so we can’t help you. You can reach out to them directly or post to https://wordpress.org/support/forums/

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