password

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  positivestepscounsellingcouk · Member · Jun 18, 2021 at 11:55 am

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  I can log into the dashboard and see my site but when I try to edit it it asks for my password again and says its incorrect. I can’t get in!

  The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com, but it is connected with Jetpack.

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  supernovia · Staff · Jun 18, 2021 at 6:33 pm

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  Hey there, are you using /wp-admin to log in?

  If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

  Or, once you’ve recovered access, you’d be welcome to move the site here:
  https://wordpress.com/support/com-vs-org/