password

• 

  larrieellen · Member · Oct 31, 2022 at 7:07 pm

  • Copy link
  • Add topic to favorites

  I have a company rebuilding my website using WordPress which is hosted by GoDaddy. I need the admin password reset.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  helper-heroponriki · Member · Oct 31, 2022 at 7:40 pm

  • Copy link

  Hi there:

  To avoid confusion, there are three different “WordPress” at play here:

  1. The free, open-source WordPress software which powers your website.
  2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
  3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

  Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

  You should reach out to your host GoDaddy for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you reset your password.

  If you still have trouble, please reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  I hope that helps!