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Forums / Password and user name not valid

Password and user name not valid

  • Unknown's avatar
    bodhi7 · Member · Jul 2, 2020 at 5:28 pm
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    Hi, I have created a new website on my Synology NAS server. Somehow the password and user names have been changed, locking me out of my website. It would not accept any of my email addresses to reset anew PW. I have still access to PhpMyAdmin. How coud I reste a new PSW plz. I have two word press website. This issue is with http://192.168.1.101/wordpress/
    Thanks fr your assistance.
    Tara

  • Unknown's avatar
    supernovia · Staff · Jul 2, 2020 at 10:14 pm
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    Hi Tara, this is a self-managed copy of WordPress through another host (Synology NAS). It’s quite different from a site that is on our servers.

    And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

    First contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
    https://wordpress.org/support/article/resetting-your-password/

    As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

  • Unknown's avatar
    bodhi7 · Member · Jul 2, 2020 at 10:49 pm
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    Thanks for your reply.
    The website is hosted on my own server.
    Eventually I managed to reset password accessed via MyphpAdmin. I could log in and export the database. After a shot while, I could not ‘visit’ the website but only the dashboard until eventually everything because not accessible.
    At the moment I get the message that website is not secure and no access at all.
    I will go and have a look at the self hosting sites forum.

  • The topic ‘Password and user name not valid’ is closed to new replies.

Tags

  • .org
  • Account Recovery
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 2 replies
  • Last activity 6 years
  • Latest reply from bodhi7

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