Password change process is broken
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Since you had a breach and my password was exposed I wanted to change my password. The process to do this is unclear — I had to click on numerous Settings options to find the right place to do it (pro hint: the process of changing passwords should be obvious and prominent for naive users). Even when I used your own method to suggest a password, your software never accepted it saying the password was used recently. I tried this over and over — essentially there is no way to change a password using your own tools. Not only is your website confusing and obscure in this regard, but it is irresponsible of you to not make the password process easy to find, not to mention making your security system work (congrats to your security team on bungling your protections against getting hacked)
I don’t have a site with WordPress.com yet
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Hello there!
Thanks for reaching out :)
Could you please share your site URL in question, so we can take a closer look and help?
Also please note that here in this forum we only provide support for sites that are hosted in WordPress.com only. If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there.
You can learn more about the difference between WordPress.com and WordPress.org here:
https://wordpress.com/com-vs-org/
Regards
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@ultracrepidarius: Gravatar was not hacked and no security protocols have been breached (including passwords) – for more information please visit: https://gravatar.com/support/data-privacy
Regarding your password changes, I’m showing you changed it successfully a number of times. However, we can send you a password reset email and you can also update it that way. Just let us know!
Let us know if you have any questions or if you still need help.
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