Password email not being received

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  rncarey · Member · Oct 4, 2019 at 9:22 am

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  Hi I have a wordpress website where my password is not recognized. I have used the forgotten password link but no email to reset it has been received I’ve looked in my junk and spam folders and there is nothing there either can anyone help please?

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  staff-doublebassd · Staff · Oct 4, 2019 at 12:09 pm

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  HI there,

  What is the URL of the site you are trying to recover?

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  rncarey · Member · Oct 4, 2019 at 12:18 pm

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  Hi Daren it’s http://www.crepehappycom
  Thanks

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  rncarey · Member · Oct 4, 2019 at 12:19 pm

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  http://www.crepehappy.com

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  staff-doublebassd · Staff · Oct 4, 2019 at 1:10 pm

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  Hi there,

  I checked your site and it appears you’re in the wrong forum. Your site is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!