Password field greyed out.

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  thechanimal · Member · Sep 18, 2020 at 1:36 pm

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  Hi there,
  We have an existing WordPress site, and I can’t seem to login. I have our username, but the password field won’t accept any input. I gather this has been a problem for other users, but I’m on a mac, and can’t seem to find any way to fix this issue.
  Can you help?

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  staff-blorbo · Staff · Sep 18, 2020 at 6:57 pm

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  What is the URL of the site you’re trying to access?

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  thechanimal · Member · Sep 20, 2020 at 4:24 pm

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  http://www.halifaxtheatreforyoungpeople.com

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  staff-totoro · Staff · Sep 20, 2020 at 9:30 pm

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  The site halifaxtheatreforyoungpeople.com appears to be a self-hosted WordPress (also called “.org”) site, and not a site on WordPress.com.

  You can confirm here halifaxtheatreforyoungpeople.com is a GoDaddy domain hosted on webhostingpad.com: https://gwhois.org/halifaxtheatreforyoungpeople.com+dns

  To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only the ones hosted on our WordPress.com servers. See http://support.wordpress.com/com-vs-org/ for more info.

  To regain access to your site you may also wish to contact your hosting support team for direct assistance; they would be in the best position to help: https://secure.webhostingpad.com/billing/submitticket.php

  Hope that points you in the right direction