Password Invalid Every Few Days

  • Unknown's avatar

    Every few days, WordPress says my login details are incorrect despite having already reset my password and knowing that I am using the correct login. Once I reset the password, I am able to get into the account and use everything as normal, but after a few days, it tells me my credentials are invalid again – which means I have to go through this cycle on a weekly basis.

    Is there a reason why my password becomes invalid after such a short period of time? I’m not permanently locked out of the account, but I do have to reset my password every week in order to log in.

    Any help would be greatly appreciated.

  • What is the URL of the site you’re trying to access?

    NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

  • Unknown's avatar
  • Unknown's avatar

    Thanks for that. Your site, while using the WordPress software (from WordPress.org), it’s not being hosted here so we’re limited to what we can help with.

    Looking at your domain nameservers, it looks like they’re set to Cloudflare, which obfuscates the real hosting provider nameservers.

    It does look like at one point the domain nameservers were pointing to DigitalOcean at one point, so they might be your current host.

    You should reach out to your site’s Administrator to see why you’re being prompted to reset your password so frequently.

    I hope that helps!

  • The topic ‘Password Invalid Every Few Days’ is closed to new replies.