Password Issues

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  ruharris2014 · Member · Nov 24, 2014 at 7:03 pm

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  Hi,

  I’m trying to access the ‘my sites’ page and while trying to do so the login page comes up. If I try fill in correctly, it then says ‘password field is empty’ even though it’s not. I tried resetting the password and this didn’t work either. It is possible for me to get to the posting screen, but if I try and submit the post it won’t work.

  Any help available? Thanks.

  Rupert

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 24, 2014 at 7:07 pm

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  Look at this image first please:
  http://en.support.files.wordpress.com/2011/01/dashboard-e1371648470893.png

  What happens when you use this link please?
  http://puttingnumbersonmusic.wordpress.com/wp-admin/index.php?page=my-blogs

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  timethief · Member · Nov 24, 2014 at 7:10 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

  Lastly, there is a single means of account recovery and the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  jeremeylduvall · Member · Nov 25, 2014 at 11:47 pm

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  Hi Rupert,

  Just to be clear, you can login at WordPress.com. However, you cannot visit the page below without being asked to login and being presented with this issue:

  http://wordpress.com/sites

  Is that correct?

  Could you grab a screenshot by chance and upload it to your Media Library so we can take a look? Screenshot instructions can be found here:

  Take a Screenshot