Password not recognised

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  sugardiemen · Member · Nov 21, 2017 at 7:14 pm

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  Hi,

  This is regarding my blog: lostsilence.wordpress.com
  Username: ainieas

  When I tried to login today to post it doesn’t recognise the password, even though I haven’t changed it lately.

  Also, I started the blog in 2008 and I dont have the email I used for this blog anymore. Although I remember the email.

  I tried the Account Recovery option but I do not have
  – any transaction ID
  – activation URL or key
  – two factor authentication codes

  Is there any possibility of getting my account back, please?

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  timethief · Member · Nov 22, 2017 at 1:02 am

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  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

  Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/

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  timethief · Member · Nov 22, 2017 at 1:03 am

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  I dont have the email I used for this blog anymore. Although I remember the email.

  I’m sorry but I cannot help you. This thread is tagged for a Staff follow up.

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  gemmacevans · Member · Nov 22, 2017 at 10:38 am

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  Hi sugardiemen,

  In order to help you access the account, you will need to provide proof of ownership or have access to the account email address.

  If you don’t have either, I’m afraid we won’t be able to help you gain access lostsilence.wordpress.com for security reasons.

  When I tried to login today to post it doesn’t recognise the password, even though I haven’t changed it lately.

  If you haven’t done so already, please try logging in to the site in an incognito or private tab on your browser from File > New Incognito Window.

  Please let me know if you have any questions.