password not working

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  blcunningham48 · Member · Feb 6, 2023 at 11:37 pm

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  I put in a new password, but it does not work.

  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Feb 7, 2023 at 2:56 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  blcunningham48 · Member · Feb 7, 2023 at 4:15 pm

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  URL is https://forester-artist.com

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  helper-heroponriki · Member · Feb 7, 2023 at 5:40 pm

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  Thanks for that!

  We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

  Since your website is not hosted here, resetting your WordPress.com password won’t affect your actual website. If you remember your username but need to reset the password, you would do so by clicking the “Lost your password?” link on your site’s login page: https://forester-artist.com/wp-login.php

  If your password reset isn’t working, you should reach out to your host GVO for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you reset your login password and regain access to your site.

  I hope this points you in the right direction.