Password protected page, users can't log in even with the password!

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  artbyisabelm · Member · Apr 27, 2015 at 3:45 pm

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  I have a password protected page on sangerne.no and several of our guests have the password, but some of the web readers does not respond to the login command. The same situation on some androids… What can I do, if anything? Its working on Chrome, but I can not tell everybody to change their web reader:-)
  Best regards
  Pål

  The blog I need help with is: (visible only to logged in users)

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  shawnajroberts · Member · Apr 28, 2015 at 8:07 pm

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  In order to troubleshoot this, it would be helpful to talk directly to one of these users.

  Can you have one of the readers who’s having issues using the password contact us? They can either post here or email us at help@wordpress.com.

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  dvc01 · Member · Apr 29, 2015 at 7:50 pm

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  I have the same problem on (email visible only to moderators and staff)
  I am using the free basic website until I am ready to purchase premium. I set it up my Resident directory page as password protected but there is no form to input the password.
  Dave Churchill
  (email visible only to moderators and staff)

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  shawnajroberts · Member · Apr 29, 2015 at 11:31 pm

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  @dvc01 – Can you please link me to the password protected page that you’re having trouble with? Also, let me know the specific browser and version that you’re using?

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  dvc01 · Member · Apr 30, 2015 at 2:59 pm

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  https://dvc01.wordpress.com/contact-us/resident-directory/

  I am using internet explorer 11.

  It works on Google.
  Thank You,
  David Churchill

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  lizthefair · Member · May 2, 2015 at 7:14 pm

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  Could you double check to make sure you are using the proper capitalization on the password? Some mobile browsers auto capitalize the first letter and others don’t, so this might explain the issue.

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  dvc01 · Member · May 2, 2015 at 7:39 pm

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  I am using the free basic website until I am ready to purchase premium. I set it up my Resident directory page as password protected but there is no form to input the password.
  I do not have a box to type in the password

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  lizthefair · Member · May 2, 2015 at 7:54 pm

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  Resident directory page as password protected but there is no form to input the password.
  I do not have a box to type in the password

  I see the password box when I visit
  https://dvc01.wordpress.com/contact-us/resident-directory/

  Once you have entered the password, you won’t see the password box anymore. If you visit the link from another browser or when you are logged out, you’ll see the password box again.

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  dvc01 · Member · May 2, 2015 at 9:14 pm

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  Thank You for the quick response.
  I tried logging out of the site but the password box is still not there.
  Do I have to clear out cookies?

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  jeremeylduvall · Member · May 2, 2015 at 10:53 pm

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  Clearing your cookies may help. Instructions to do that can be found here:

  Solve Common Browser Issues

  Can you give that a try?