Password protected pages not working

  • Unknown's avatar
    dancooper5163 · Member ·

    I have numerous password protected pages on our website. This morning the pages would not open using the password. Keep getting an ‘error’ message.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    I’m sorry for the trouble! However, I checked and I don’t see a WordPress.com-hosted site linked to your account. If this is happening on a site hosted on WordPress.com, can you please share a link to the site?

    If you’re having this trouble on your self-hosted WordPress site, the WordPress.com support staff don’t have the tools and access to troubleshoot that issue. However, I can make some general recommendations:

    • First, you might want to double check to make sure the password you are entering matches exactly the password on the pages you’re trying to access.
    • Then, you can try disabling any plugins on your site to see if they are interfering. If that fixes it, you can enable them one-by-one to find out which one is causing the problem.
    • If you can’t pinpoint a cause that way, I’d recommend posting your question in the WordPress.org forums for more help with it. You can include the exact error message you’re getting — that will help the folks in those forums understand what’s going wrong.
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