Password Recovery

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  mogpaige · Member · Aug 30, 2016 at 1:16 am

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  I have been able to log into wordpress.com, but when I try to go to my site to work on it, I am directed to another log in. I type everything and it says the password is incorrect. Then when I press ‘forgot password,’ type in my email it tells me ‘The email could not be sent. Possible reason: your host may have disabled the mail() function.’ I am at a loss on what to do. How do I get back into my site to work on it and keep it updated?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Aug 30, 2016 at 3:42 pm

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  Hi there,

  Is this for the site, mogpaige.com?

  That site is a self-hosted WordPress.org site, which means it’s not on our servers and our password reset form won’t help you regain access to that site.

  You can find instructions for resetting the password on self-hosted sites here:

  https://codex.wordpress.org/Resetting_Your_Password

  For more help with this, please contact your web host’s support department as we have no access to your site and am unable to help you with this.