Password Recovery

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  maminasonko · Member · Jan 24, 2019 at 9:30 pm

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  I need help to recover my password and by the way I no longer have access to my password that is linked to my password recovery

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  kokkieh · Staff · Jan 25, 2019 at 12:57 pm

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  Hi there,

  Can you please tell us the address of the site you’re trying to access?

  You can find the account recovery process for sites hosted on WordPress.com here:

  Recover Your Account

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  baudizzlegmailcom · Member · Jan 27, 2019 at 8:19 pm

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  Hi there

  I have forgotten my log in details as well as the password for the email address I used for the account. What should I do? I am seeing the money go out of my account as it’s premium but can’t use it etc.

  I know details that only owner of the account would use and can provide the bank details used so I trust we can resolve this.

  Thanks, JB

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  kokkieh · Staff · Jan 28, 2019 at 8:07 am

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  @baudizzlegmailcom,

  It is impossible to accurately advise you without knowing the site you’re trying to access.

  If the site is hosted on WordPress.com, please see the account recovery process I linked to above. If you have active upgrades on that site, you can verify your ownership using a transaction ID for a recent payment on the site.

  That form is the only way to do this. Please don’t post any verification information here in the public forums.