Password recovery email not sending

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  maklrae · Member · Apr 22, 2025 at 7:14 pm

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  I have tried numerous times to recover my login for this site with the “lost password” button, however it’s not showing up in either of my email inboxes. I’m wondering if this site was never attached to an email address.
  
  Any input is helpful as I’m trying to transfer this site to my client!

  The blog I need help with is: (visible only to logged in users)

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  maklrae · Member · Apr 22, 2025 at 7:21 pm

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  Not sure why the link here doesn’t include “/client”, but the site is not just “.me”. Should be http://makaelawilkie.me/client

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  billjive · Member · Apr 24, 2025 at 2:47 pm

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  I am seeing this issue as well – the recovery email never arrives. I’ve checked my spam folder as well.

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  billjive · Member · Apr 24, 2025 at 2:54 pm

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  And BTW I’m posting this from my personal WP login.. the login in question is for my business. Either way, the central problem is that no recovery email or “forgot password” email is sent.

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  faisalahammad · Member · Apr 24, 2025 at 3:51 pm

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  Hi there,

  Good morning. I hope you’re doing great.

  Did you refer to makaelawilkie.me as the website where you’re experiencing the issue? If so, it looks like you’re using self-hosted WordPress, not WordPress.com.

  https://wordpress.com/site-profiler/makaelawilkie.me

  Therefore, it’s recommended to open a support ticket at the following URL for WordPress.org support.

  https://wordpress.org/support/forums/

  Since you are using Namecheap hosting for your website, you can also contact their email or live chat support through the following link for assistance in resolving the issue.

  https://support.namecheap.com/index.php?/Tickets/Submit

  https://www.namecheap.com/help-center/live-chat/

  To understand the difference between WordPress.com and WordPress.org, please check the article below.

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  6 min read

  WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

  Have a good day!

  Thanks
  Faisal

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  billjive · Member · Apr 24, 2025 at 3:56 pm

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  Hey Faisal – in my case, I am not using a self-hosted WordPress version. I did buy the domain through GoDaddy but have a login for WordPress.com. The issue comes from when I try to recover my login from WordPress.com – no recovery emails are sent from it.

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  faisalahammad · Member · Apr 24, 2025 at 5:28 pm

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  Hi @billjive

  Sorry to hear that. I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly. 😃

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  elcristofue · Member · Apr 24, 2025 at 6:12 pm

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  Hello @billjive, sorry to hear about the issue you’re facing. I’ll be happy to assist you with this.
  
  Can you share the domain name of your WordPress.com site?
  
  Also, feel free to reach out to help@wordpress.com using the email linked to your WordPress.com account, and we’ll be happy to assist you further. 🙂

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  billjive · Member · Apr 25, 2025 at 4:46 am

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  Thanks everyone – I’ll reach out to that email address.