Password refused
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My password won’t work. I’ve tried re-setting it & the re-set password won’t work either, although it tells me the re-set was successful
The blog I need help with is: (visible only to logged in users)
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This might sound silly, but could you check to make sure you didn’t accidentally hit the CapsLock key? When I’ve had password trouble like that in the past, it was because CapsLock was on and I didn’t know it.
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It was a long-shot, but trying the easy stuff first is often worth it. I’ve tagged this thread for staff assistance, so one of the Happiness Engineers will get back to you as soon as they are able.
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Having the same problem with my password. Doesn’t work! How do I even begin to reset it?
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@rock1319
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
Then please check in your email client spam/ junk mail filter as well as your “social” tab in Gmail, if you use it. If it’s not there then please post the URL of the blog starting with http:// I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.If required please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.
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@rock1319-
Please do as @timethief suggested to reset your password:
If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
@jfanusz2-
I saw that you recently updated your password. For security purposes I have no idea what your password is. Can you try the reset process one more time and let me know if the new password works?
In the meantime I will keep an eye out to see if there something on our end causing this.
Thank you and sorry for the inconvenience!
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My new password works, thanks. Just didn’t work for monkeysidebars contest announcement.
Thank you!
KatSent from my iPad -
New password still not working. I changed the password because it wouldn’t accept the old one. But it doesn’t accept the new one either.
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@fjanusz2-
Can you try one more time? It looks like the last time you changed the password was 2 days ago.
Let me know if you are unable to get to:
https://en.wordpress.com/wp-login.php?action=lostpassword
Cheers!
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I still can’t get on using the app on my iPad but I have managed to post by getting on via safari (I wasn’t asked for a password).
When I was trying to post via the app, it wouldn’t let me preview until I’d logged in with my password and then it wouldn’t let me do anything g else either when that failed.I think maybe I should delete the app then re-install.
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Ok. You will still have to enter your password. So let me know how that works out.
Thanks!
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