Password reset

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  niruthiha · Member · Feb 27, 2022 at 2:37 am

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  Hi!
  I am able to login to wordpress but not in wordpress-wp login. When I tried to reset password by cliking lost password it didn’t send me the link to the email. I tried several days but I couldn’t get the password reset link in my email (checked junk too). my site is just white blank page. I need to fix it real quickly. Please help me out.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  supernovia · Staff · Feb 28, 2022 at 7:06 pm

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  Hi there, if your wp-admin login and the reset option isn’t working, your host may be able to help you make backups and use another password reset method:
  https://wordpress.org/support/article/resetting-your-password/

  They can likely help you troubleshoot the mail issue as well. It should be sending from their server to your email, but I’ve seen cases where the mail gets stuck if your mail uses an outside server.

  Re: your white screen, this may help too:
  https://wordpress.org/support/article/common-wordpress-errors/#the-white-screen-of-death

  Then, if you need more help, head to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com. Here’s the difference between our services and your installation of WordPress with another host:
  https://get.wp.com

  Hoping this helps!