Password Reset
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Hello,
We do not have a hosted WordPress site. I am trying to reset my email but cannot because I don’t recall my password and the email the reset link which should have landed in my inbox by ow but hasn’t (I have tried a few times). I have checked my junk box and I have tried all of my other emails in case i changed the email in use and forgot – I haven’t.
Please help! -
Hello @emma1148c5a9dea,
I’m sorry to hear that you are experiencing difficulty resetting your email. That can be very frustrating!
Just to be sure I’m following:
It sounds like you’re trying to access your WordPress site to update the account email, but you can’t recall the password, and the “Lost your password?” emails aren’t arriving. Is that correct?
Please let us know whether this website is hosted on wordpress.com or is built using WordPress installed on another hosting platform. This is an important distinction.
- If your site is hosted on WordPress.com, a staff member may be able to help you with resetting your password or troubleshooting the issue with emails not being delivered to you.
- If your site is hosted on another hosting platform, you may need to contact your hosting provider to see if they can assist with regaining access to your website. WordPress.com does not manage login credentials for externally hosted WordPress sites.
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Adding to my response above:
If you aren’t sure whether or not your site is hosted at wordpress.com, go here and enter your website url to help you determine if it is hosted there: https://wordpress.com/site-profiler
If your site is indeed hosted at WordPress.com, go to this page and scroll down to the section titled “Verify your account ownership” and click the link for the Account Recovery Form: https://wordpress.com/support/account-recovery/
I hope this information helps!
WordPress.com Forums 