Password reset

• 

  sdiepost · Member · Dec 5, 2019 at 8:28 pm

  • Copy link
  • Add topic to favorites

  My password do not work so I guess I have written it down wrong. When I press the reset password button a message states that an email has been sent to my account. It never shows up. Not in the inbox nor in the spam filter. What do I do now ?

• 

  staff-blorbo · Staff · Dec 6, 2019 at 12:01 am

  • Copy link

  What is the URL of the site you’re trying to access?

• 

  sdiepost · Member · Dec 6, 2019 at 6:11 am

  • Copy link

  its
  http://www.sdi-subsea.com

• 

  kokkieh · Staff · Dec 6, 2019 at 7:06 am

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.