password reset

• 

  bushnellinc · Member · Jan 18, 2021 at 4:04 pm

  • Copy link
  • Add topic to favorites

  Hello, I am trying to reset my infinityfree word press password and am getting an HTTP error 508 page when I click the emailed link.

• 

  supernovia · Staff · Jan 18, 2021 at 6:11 pm

  • Copy link

  Hi, is that username for a site here on our servers, or for a copy of WordPress with another host? It’s kind of sounding like the latter. If so, your host may be able to figure out the error, or help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  If it’s for a site here on our servers, could you send a link to the site, or confirm the email address associated with the account? If you’ll type it here as a regular email address, it will be hidden from public view, so only staff can see it.