Password Reset Email not being sent

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  pingpong91100 · Member · Apr 25, 2015 at 4:28 pm

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  Hi

  Whenever I to send a Password Reset email to my email, I never receive the email at all. This has been happening for the past couple of months for me. Is there anything that can be done about this?

  The blog/account I can’t get access to is: pingu6199.wordpress.com
  Thanks.

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  timethief · Member · Apr 25, 2015 at 4:42 pm

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  You do not appear to be logged in under the correct username account https://en.forums.wordpress.com/profile/pingu6199

  Log out, clear your browser cache and cookies and then look in the email account that was registered for that username account please.
  https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies

  Please check in your email client spam/ junk mail filter as well as under your “social” tab in Gmail, if you use it. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  pingpong91100 · Member · Apr 26, 2015 at 12:10 am

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  I do know that i’m not logged into the account. Because I have no access to it at the moment. It’s been so long since I was on it. I’ve checked with other friends that are on WordPress and they were able to get a Reset Password email. Though i’m not 100% sure what email address was used to create the account.

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  rachelmcr · Member · Apr 28, 2015 at 1:40 pm

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  Hi there,

  If you’re unable to reset the password for that account or remember the email address linked to it, you can follow the steps in our Account Recovery guide for more assistance. If you fill out the account recovery form mentioned there, our team can help you with that privately. :)