password reset email not reaching my mailbox

• 

  wpprobnyk · Member · Oct 29, 2017 at 8:57 am

  • Copy link
  • Add topic to favorites

  Hi,
  I lost access to my second blog (wmadrycie.wordpress.com). I do not remember the password (last used 3 yrs ago), I do not have the activation code (must have deleted the mail in 2011), no two-step authorization, never paid for anything. I went the usual way and entered the email address associated with this blog in the password reset form, but the mail is not coming. I’ve tried twice already. Please help.

  The blog I need help with is: (visible only to logged in users)

• 

  simranvijwani · Staff · Oct 29, 2017 at 9:14 am

  • Copy link

  Hi there!

  You can read on how to recover your account here https://en.support.wordpress.com/account-recovery/

  You have to fill a form at this link https://en.wordpress.com/wp-login.php?action=recovery to provide proof ownership.
  This will help you to gain access.

  Hope this helps.

  Thanks!

• 

  wpprobnyk · Member · Oct 29, 2017 at 9:20 am

  • Copy link

  Hello simranjeetkaur10,

  Please see my help request again – I have already been there. Unfortunately my blog was started in 2011. I deleted activation mail long time ago, never paid for any special functions, and two-step authentication did not exist that long ago. Therefore no such proof of ownership can be provided. I can try to answer some other questions from you to proove I am the owner.

• 

  simranvijwani · Staff · Oct 29, 2017 at 9:21 am

  • Copy link

  I am tagging this thread with modlook for the attention of the support team.
  Please be patient while someone from the support staff gets back to you on this.

  Thanks!

• 

  wpprobnyk · Member · Oct 29, 2017 at 9:25 am

  • Copy link

  Thank you!

• 

  gemmacevans · Member · Oct 29, 2017 at 9:29 am

  • Copy link

  Hi wpprobnyk,

  I’ve sent an email to the address we have on file for the owner of wmadrycie.wordpress.com. Please check your emails including the spam folder and reply to me there if you receive it.

  Thanks!