Password reset email not working

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  oliocommunications · Member · Mar 26, 2017 at 8:23 pm

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  Hi,

  I’m the admin for our site, oliocommunications.com. We tried resetting our password via the login page several times, says we will receive a link to reset our password. But, this hasn’t arrived despite 3 attempts. We have a developer waiting to update it–but, he can’t get in. Can you help with access?

  Thank you!

  Darryl Feldman
  Principal, Olio Communications

  The blog I need help with is: (visible only to logged in users)

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  scottmiller2 · Member · Mar 26, 2017 at 8:27 pm

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  You may be better off chatting with an agent: https://en.support.wordpress.com/

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  gemmacevans · Member · Mar 27, 2017 at 9:58 am

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  Hi there,

  oliocommunications.com is a self hosted WordPress.org site, not a WordPress.com site. The differences between the two are explained here:

  WordPress.com vs. WordPress.org

  As the site is not hosted on our servers, we unable to help you reset the password. I’d recommend speaking to your hosting provider (GoDaddy) — they should be able to help you out.

  Support for self hosted sites can also be found on these forums:

  https://wordpress.org/support/

  Best of luck getting this sorted!