Password reset email not working
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Hi,
I’m the admin for our site, oliocommunications.com. We tried resetting our password via the login page several times, says we will receive a link to reset our password. But, this hasn’t arrived despite 3 attempts. We have a developer waiting to update it–but, he can’t get in. Can you help with access?
Thank you!
Darryl Feldman
Principal, Olio CommunicationsThe blog I need help with is: (visible only to logged in users)
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Hi there,
oliocommunications.com is a self hosted WordPress.org site, not a WordPress.com site. The differences between the two are explained here:
As the site is not hosted on our servers, we unable to help you reset the password. I’d recommend speaking to your hosting provider (GoDaddy) — they should be able to help you out.
Support for self hosted sites can also be found on these forums:
https://wordpress.org/support/
Best of luck getting this sorted!
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