Password reset emails contain bad URL
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I’m not sure what happened but all of a sudden the password reset email that is going out to our customers is sending them in a perpetual loop. The email takes them to the usual page asking for their email address, which then sends a password reset email. It is this email that must have a bad URL, when clicked, it takes the user to the same page asking for email address to send the password reset email out. I do not have any caching plugins I use. This just started after installing Woo Commerce Bundle plugin though, may be related.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Howdy –
Looking at that site I can see it’s hosted on GoDaddy. It’s not using our managed hosting environment from WordPress.com.
For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/
On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.
All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.
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