Password Reset issue

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  jademianna · Member · Mar 10, 2014 at 7:13 pm

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  I’ve reset my password multiple times and after each time I get the email saying that I successfully reset my password. However, when I try to log in it tells me to put in a number code that will be sent to me in a text. Why is it doing this if I’ve successfully reset my password?

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  s010sdc · Member · Mar 10, 2014 at 7:41 pm

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  It sounds like you have Two Step Authentication turned on. It’s an extra security step that requires you to put in a security code in addition to your password. Read more about it in the link below. You can turn this off in the Settings->Security page in your account.

  Enable Two-Step Authentication

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  jademianna · Member · Mar 10, 2014 at 11:17 pm

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  Thank you