Password reset link

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  fentronwh · Member · Aug 11, 2023 at 2:49 pm

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  Hello, I am an admin on multiple websites and have been trying to send out password reset links to different clients and even other team members, but I need help finding the email with the password reset. I can manually change the passwords and securely share them with the clients, but they should be able to change the password to whatever they want without me being the middleman. How can I get WordPress to send out the emails it should send?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  fentronwh · Member · Aug 11, 2023 at 2:52 pm

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  The “Lost Password” feature also doesn’t seem to send the email either, nor have we received a notification through WordFence as an admin.

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  fstat · Staff · Aug 18, 2023 at 12:51 pm

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  Hi there,

  It looks like your sites are using the WordPress.org software and they are hosted on a different hosting provider.

  WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.