Password Reset link not being sent

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  jgutmanwhitehorsepicscom · Member · Oct 21, 2022 at 5:01 pm

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  Hi–I had a password that worked for years on this site and all of a sudden it failed to login. The person at my org who used to run the site is no longer here and so I cannot ask him. I do however have access to the admin email and I am not receiving the password reset email.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  supernovia · Staff · Oct 21, 2022 at 8:43 pm

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  Hi, it doesn’t seem to have come through, so could you send a link to the site you’re trying to access?

  If the site is hosted here on our servers this may help:

  Recover Your Account

  You may also be able to log out and log back in with the email address that gets notifications and whatnot.

  Or, for your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/