Password reset mail not received

  • Unknown's avatar
    theworldofzion · Member ·

    Hi,

    I am trying to figure out why I can’t login trough my sites admin panel while I can actually login trough my wordpress.com login credentials which are basically the same.

    So I tried to recover the one of my own site mygamexp.net and while I am allowed to request it the mail is never being received.

    on top of that I never logged in once after creating the wordpress.com account and always went straight in trough my own website, recently I had to reinstall my chrome browser because there was something amiss which was not related to my website.

    anyway because I want to make sure it wasn’t related to any former browser history or what so ever I did the following.

    1: I Cleared out my caches
    2: I tried various other browsers like EDGE, Firefox and Opera

    I also tried to recover both accounts Worldpress.com works / and the one trough mygamexp.net doesn’t.

    I am out of ideas now and I would like to ask for some assistance

    btw i don’t know what version I am on right now because I can’t enter my own admin panel right now and the one from wordpress.com is not showing me any information about the installed version on my server.

    But if I am correct it should be updated to 4.4.2

    Thanks In advance

    Kevin.

  • stefmattana · Staff ·

    Hi Kevin,

    You did mention the WordPress version 4.4.2, and that makes me thing you’re referring to a self-hosted site using the WordPress.org software, but this forum is for blogs hosted here on WordPress.com. The two versions are different and have separate forums.

    If I’m correct, please post your question at the WordPress.org forum: https://wordpress.org/support/, where people will be able to help you solve your login issue.

    If you don’t have a username at that forum, you’ll need to register before posting. For more information about the differences between WordPress.com and WordPress.org, visit: http://en.support.wordpress.com/com-vs-org/

  • Unknown's avatar
    theworldofzion · Member ·

    I have my own host, a friend of my set it up, however, he is not reachable at the time. He may be able to solve it but as long if i cant get in contact with him I am not able to get on my site admin panel in the mean time.

    I’ve also had a forum post at wp.org prior to this post on wp..com but thus far they didn’t respond yet.

    anyway I am kinda stuck I am not sure if I am at version 4.4.2 as I said I think I am and as long if I can’t get on my admin panel I won’t be able to give those details lets hope I find a solution soon as my site is not being maintained for now :s :/

    Best of reagards

  • stefmattana · Staff ·

    You did the right thing by posting on the .ORG forum, as I guess here there are a few chances for you to get your issue sorted.

    You can maybe try to bump up the thread on the .ORG forum whilst trying to reach out with your friend. Best wishes!

  • Unknown's avatar
    theworldofzion · Member ·

    thanks :-)

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