Password reset not working

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  doodlesinmymind · Member · Feb 5, 2020 at 3:49 pm

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  I’m trying to reset password on a site but the wrapper on the reset form seems faulty and won’t let me click submit

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  staff-doublebassd · Staff · Feb 5, 2020 at 6:00 pm

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  Hi there,

  What is the address of the site you are referring to?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  doodlesinmymind · Member · Feb 5, 2020 at 6:53 pm

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  Mikehole.me

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  staff-blorbo · Staff · Feb 5, 2020 at 7:32 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/