Password Reset Not Working

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  rrsealy · Member · May 7, 2021 at 3:16 am

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  I have lost the password to my wp-admin site. The Password Reset request says that the email has been sent, but the email has not arrived – not even in the spam folder.

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  maksimurasov · Member · May 7, 2021 at 6:23 am

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  Hi there,

  Could you please tell us the address of the site you need help with? Once we know that we can point you in the right direction for support.

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  fstat · Staff · May 7, 2021 at 8:06 am

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  Hi there,

  Judging by the site connected to your WordPress.com account it looks like you’re using the open-source WordPress software and therefore you need to seek help at these forums:

  https://wordpress.org/support/forums/

  The forum you’re currently posting is for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:

  WordPress.com vs. WordPress.org