password reset not working

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  miracleoftruth · Member · Jul 3, 2017 at 9:09 pm

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  i’m trying to fix password for my other site: munchimonster.com ( or .org). every time i click reset it takes me back to start

  The blog I need help with is: (visible only to logged in users)

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  magnoliaoak · Member · Jul 3, 2017 at 9:20 pm

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  Hi –
  munchimonster.com and munchimonster.org are hosted by BlueHost not by WordPress.COM. These forums are for WordPress.COM.

  Here is information on the difference between WordPress.com and WordPress.org
  https://en.support.wordpress.com/com-vs-org/

  To sign into WordPress.ORG forums, click here:
  https://wordpress.org/support/register.php

  The forums for WordPress.ORG are located here:
  https://wordpress.org/support/

  If you need to reset your password for miracleoftruth.wordpress.com, here are the instructions:
  https://en.support.wordpress.com/passwords/#reset-your-password-using-your-primary-email-address

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  miracleoftruth · Member · Jul 3, 2017 at 9:30 pm

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  thank you! Thank you

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  miracleoftruth · Member · Jul 3, 2017 at 9:36 pm

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  but- it is built using wordpress & the page i use to login to fix the site is a wordpress login page, not blue host.

  and that wordpress login page does not function at all

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  kokkieh · Staff · Jul 4, 2017 at 11:02 am

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  Hi there,

  Your site is built using the self-hosted WordPress software, but it is not hosted on WordPress.com’s servers and we have no access to it to help you log in. That site’s password is stored in the site’s database on Bluehost’s servers, so only Bluehost support can help you access it.

  You can find instructions for resetting the password on a self-hosted site here:

  https://codex.wordpress.org/Resetting_Your_Password